Satisfaction survey highlights Cherwell's commitment to customer needs
Bicester, UK, August 2013: Cherwell Laboratories, specialists in products for process validation and environmental monitoring, today affirms its commitment to customer satisfaction and ISO9001:2008 Quality Management. This follows the recent completion of a user survey for its SAS microbial air monitoring equipment and calibration service. Cherwell’s customer satisfaction levels were rated high in all areas, with product knowledge and reliability ranking highest.
The SAS air sampler range includes a wide selection of portable hand held units, as well as the SAS Pinocchio compressed air sampling device and isolator specific units, all providing benefits for particular environmental monitoring purposes. SAS air sampling units use the multi-point impaction (single stage sieve) sampling technique to sample air at a fixed rate onto the agar surface of a standard contact plate or petri dish.
As part of its regular customer survey programme, Cherwell’s SAS customers were asked to rate the Company, its personnel, products and service across a broad range of areas. These included: product knowledge; SAS sampler reliability; accuracy and turnaround times for Service and Calibration services; and even the courtesy and manner of the courier service used for this. The majority of customers responding gave positive feedback in all areas, with Cherwell’s knowledge and product reliability ranking highest.
One happy customer also specifically observed that Cherwell’s Sales Administrator, Helen Deeley,
”…gains top marks from me for delivering all quotes promptly. She is very quick to reply and polite and I have always been very impressed by her. She is a real diamond and I do deal with a lot of other companies for getting quotes – Cherwell is the best!”
“Our Quality Management System enables continual improvement in the service we provide our customers and we regularly seek their feedback,” said Andrew Barrow, Sales Manager, Cherwell Laboratories. “We are extremely pleased with the positive response from our SAS air sampler customers and it inspires us to continue improving our high standards in product and service.”